Lestari Sri Primary Author mixed material bibliography Purwokerto Universitas Muhammadiyah Purwokerto 2021 e English

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hlm : 83-92 Abstract The Regional Technical Implementation Unit of the Tresna Werdha Social Home for the Elderly of Natar South Lampung does not yet have a systematic calculation, which can be a parameter of the quality level of each service. This study develops a system to solve the problem of the calculation gap between perceptions and expectations in determining the quality level of each service, namely the Decision Support System using the Simple Multi-Attribute Rating Technique Method (SMART) and Fuzzy Service Quality. The results showed that the SMART method obtained an accuracy rate of 85.71%, 75.00% Precision, 100% Recall, and 100% Specificity, while the Fuzzy Service Quality method obtained an accuracy rate of 71.43%, 66.67% Precision, 66.67% Recall, and 75.00% Specificity. So that the Simple Multi-Attribute Rating Technique Method (SMART Method) is superior, so it is more appropriate to solve the problem of decision-making on the level of service quality at the Regional Technical Implementation Unit of the Tresna Werdha Elderly Social Home, Natar South Lampung. Informatika JUITA 20869398 Perpustakaan Teknik UPI YAI JUITA V9N1 Mei 2021 JUITA5a-011 Perpustakaan FT UPI YAI JUITA V9N1 Mei 2021 JUITA5b-011 Perpustakaan FT UPI YAI JUITA V9N1 Mei 2021 JUITA5c-011 Perpustakaan FT UPI YAI JUITA V9N1 Mei 2021 juita.png.png 58434 2022-12-08 15:34:47 2023-01-12 14:21:42 machine generated